Billing & Refunds
Refund Policy
Last Updated: March 24, 2024
01. Introduction
This Refund Policy outlines terms for refunds related to paid subscriptions and data credits on Bhusatyam EOS.
02. Trial Period
We may offer a trial period for new users. During this window:
- check_circle No charges occur during the trial period.
- check_circle You can cancel at any time within the trial.
03. Cancellation
You may cancel your subscription at any time via account settings or by contacting support.
Self-Service
Cancel via the Billing section in your account.
Access Retention
Access generally remains until the end of the billing cycle.
04. Refund Conditions
Refund requests are reviewed case-by-case. Common scenarios include:
- bug_reportTechnical FailureProlonged downtime or critical platform bugs preventing use.
- paymentsDouble BillingAccidental duplicate charges due to processing errors.
05. Refund Process
To request a refund:
1
Email naveenshahi@bhusatyam.com with subject “Refund Request - [Order ID]”.
2
Provide a brief reason for the request.
3
We respond typically within 3-5 business days.
support_agent
Bhusatyam Technologies
IIT Indore, India